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Barriers to 2.0 Adoption in the Enterprise

ismael@monolab.com — Fri, 29 Aug 2008 16:51:55 GMT

At the Enterprise 2.0 conference in Boston earlier this summer, Susan Scrupski and I did a session on barriers to 2.0 adoption in the enterprise. We thought this community might be interested in this topic, too. We are interested in your comments and experiences. We have been doing a research project with our colleagues at nGenera. We have been surprised by the slow rate of adoption of 2.0 tools and philosophies within the companies we have studied (mostly large, global enterprises). Further, we have seen that most of the adoption that has occured is outside the tranditional IT organization, in pockets around the enterprise, and is often done at home (we joke that it used to be that people went home to get away from work, but now people go home to work since they have access to tools and apps in the cloud that they don't have access to in the office).

Here are 5 categories of barriers we've noticed:

Culture: resistance to change, resistance to new tools, familiarity with current environment, lack of rewards
Awareness: lack of awareness of what the tools are. At client site, I was talking about twitter and a business problem we were working on, and using twitter to get some ideas. For the client, the firewall prevented them from using it. Most people know about LinkedIn and Facebook, but there is a lack of awareness beyond that.
Technology: concerns about privacy, security, protection, particularly in financial services. Hospital argument — spend money in case someone might die. Same thing with security.
Security: privacy protection, etc.
Generational differences: if the organization doesn’t have a lot of younger workers, there seems to be no acceptance. Many companies are not worried about the younger generation.

What have you seen? What barriers have you encountered? Where is the resistance coming from?

Remote Observations

mtoswalt@gmail.com — Fri, 05 Sep 2008 12:33:11 GMT

As a non-atttending virtual follower, a lurker, if you will, I had a couple of observations from yesterday.

There seemed to be a twitter consensus that the conference was to quote Greg Biggers"Too vend-y. Not enough use-y." From Ismael's introduction to the GE SupportCentral case study, the feedback from last year was the tools might work well for small businesses but, "How about the ENTERPRISE?". How does the cloud, SAAS, web 2.0, whatever other label you want to give it, how does it make its way into the ENTERPRISE. BIG BUSINESS. It occurs to me that the two go hand-in-hand. The enterprise world is vend-y. The individual \ small business information world is use-y. If you invite big business, you're inviting bigger sales to business. Big sales follow the big ups. There is a grassroots component but, big blue, SAP, HP, rule the roost. The conference as its on entity has a choice about what and who to present. I'm not convinced that vend-y-ness is all bad. I don't like being sold to but, good dialog, discovery, and learning can occur in unlikely settings.

Last observation. This ClearSpace site is great but, it is not capturing the knowledge from the conference. Oh, sure there are a few blogs and a few threads here. The Veodia videos of the session are great and timely and are the next best thing to being there. What's missing? Where is the dialogue? It is in twitter. I wonder why the tweets can't be captured and indexed here. I also wonder why you couldn't merge the tweets with the video similar to what is done with Viddler resulting in a video that is annotated with comments as they occur in time. The meshing of chronological comments as they occur with a recorded teleconference or video is a powerful method of documenting thought. You find a comment that is interesting and the recording is queued to a minute or two before the comment takes place. This would be great for recording teleconferences in the ENTERPRISE.

Have a great day TWO!

HP Mini-Note Cool Apps for the conference.

ismael@monolab.com — Mon, 01 Sep 2008 02:45:02 GMT

Ok, lets get this party started with links to cool apps and things that other people might want on their HP Mini-Note. If you have found a cool app please share it here for the rest of us to enjoy.

Question about the HP Mini-Note...

ismael@monolab.com — Mon, 25 Aug 2008 22:50:53 GMT

I'm so excited to receive this device... I love the form-factor... It's so portable. But I have a question that I hope someone can answer for me... I want to be able to do my "office work" on this device when traveling. While I understand (and believe in) the philosophy of 2.0 to use the web for apps, I need to have some apps on my machine when it's not connected to the web. Specifically, I want to do these things:

Edit/Compose/View Word documents (from my desktop computer)
Edit/Compose/View/Project Powerpoint slide shows (I do a lot of presentations)
Download then Read my email (so I can see it when I'm on the airplane or in a non-Wi-Fi area)
View PDF files
Surf the web

Can I do these things on the device right out of the box? I'm wondering what open source apps I should download to do this (StarOffice? Others?). I'd like to get it ready to travel by the weekend. Any suggestions?

What would you like to learn from the GTD Applications Panel discussion?

ismael@monolab.com — Wed, 03 Sep 2008 00:30:45 GMT

Please submit your questions or email me directly at editor@gtdtimes.com.

Thanks

-Oliver Starr, Moderator, GTD Applications Panel

Working out at Office 2.0!

ismael@monolab.com — Thu, 14 Aug 2008 02:27:13 GMT

Hi everyone — the fact of the matter is that Web followers tend to be less than attentive to their own wellbeing.

Following on from some light-hearted banter between myself and Robert Scoble a few months back, I thought I'd take the opportunity of my attendance at o2con to suggest a casual early morning jog for conference attendees on the two days of the main conference.

Robert has indicated his keeness (maybe not so much keen as preparedness) to come join in, so calling all other like minded conference goers to come join in for a quiet San Fran cisco jog. Starting point and route TBC. Leave a comment if you're keen (or could be convinced!)

Cloud Computing Panel

ismael@monolab.com — Tue, 02 Sep 2008 17:26:14 GMT

I am looking for input on the Cloud Computing session from attendees and panelists, so we can make this as useful and interesting as possible. We are not going to dwell on what Cloud Computing is, ok maybe a little, but more on how it works or doesn't. Along that theme, we should tackle some of the approaches/technologies out there that are winners and losers. When you have that moment where a service goes down, how do you prepare? What can you do? What components of the cloud are best built by you and your company? What are the reasons/threshold for doing so, and what are the risks/advantages? What is best left to Amazon and Google? Other companies?

Anyway, fire away with ideas.

Cheers, Michael

What do you want to learn from the "Making Office 2.0 Mobile" panel?

ismael@monolab.com — Sat, 30 Aug 2008 00:44:30 GMT

I'd love to hear what people want to learn from the Making Office 2.0 Mobile panel. My colleague Tim Miller (Rearden Commerce) is participating, and I think it would be great to hear from you exactly what you'd like to learn. Best practices? How does mobilizing the workforce fit into the consumer-facing mobile hype that we are seeing now? Applications or WAP pages?

Live Streaming

daniel@danielbru.com — Mon, 01 Sep 2008 01:07:51 GMT

Is anyone going to be documenting or live streaming the conference? I am going to be using Qik, which lets you stream live video from mobile phones live to web, and I made a Qik Group. If anyone wants to join and see the action, go here.

Twitter and Twhirl on the Mini-Note

ismael@monolab.com — Tue, 26 Aug 2008 22:24:32 GMT

Got the device and set it up... Out of the box it's pretty impressive. Now I want to download a Twitter client so I can have tweets updated (unlike Twitter). I use Twhirl on my Mac. Does it run on this device? I went to the Twhirl site and downloaded it, but now it says it needs Adobe Air. I went to that site and it tells me that my platform is not supported. Any suggestions?

Product to Profitability

ismael@monolab.com — Sat, 30 Aug 2008 21:38:04 GMT

As well as being the CEO of a SaaS company, I am invited to lecture at local universities regarding "Web 2.0". I am constantly asked how to expect to map user growth and predict profitability, which as we all know is like pulling numbers out of your bum. I have searched the Internet and communities for information regarding this and have come up short with no really useful information. I found one company that posted their information on a blog for other would be 2.0ers. I would love to have some CEO's send me a spreadsheet (totally anonymous) that shows launch of product and monthly user growth stats to profitability. I would be more than willing to process all this data into a nifty spreadsheet that we could all see. I don't want company names or anything like that, just send me your data anonymously and I will aggregate it into a chart. If you are open to stating the industry your product is in, or any other information that will help give us a clear picture, that would help. Lets give those behind us some clarity of what to expect when planning their ideas out. You can email me your stats at alan@oprius.com.

Thanks guys, this will be an interesting stat to know and will help us all I think.